European Quality Standards Framework

European Quality Standards Framework

European Quality Standards Framework

European Quality Standards Framework


“The frameworks aims to provide a benchmark to enable providers to develop and improve the quality of their provision.”

– The European Union of Supported Employment

The European Quality Standards Frameworks for Supported Employment Providers is a set of minimum standards of best practice.

The standards were developed by the European Union of Supported Employment (EUSE).

The standards are based on existing good practice within the sector and also provide tools for supported employment providers to self-assess and set targets for their continuous improvement.

The quality standards

The following quality standards provide a benchmark to enable providers to develop and improve the quality of their provision.

  • The leadership and management [of a provider] set a clear direction that leads to the delivery of a high quality service.
  • The organisation recognises, promotes and values stakeholder involvement in planning and decision-making at all levels within the organisation.
  • The organisation is committed to protecting and promoting the rights of people who are disadvantaged.
  • A quality service is delivered by a range of professional and competent staff at all levels within the organisation.
  • The person with the disadvantage has received, in an appropriate manner, all the information needed to decide about using the supported employment provider.
  • A person-centred approach is used to collect relevant information about the individual’s aspirations, interests and abilities for work.
  • Individuals are supported to make informed and realistic choices about works and future career development.
  • An individual flexible plan is developed with each job seeker.
  • Appropriate training and support to find a job is made available to the person.
  • The individual is supported to find the best possible job.
  • The employer is supported to find the ‘best person for the job’
  • The employee’s training and support is appropriate and effective and encourages workplace independence and progression
  • The job seeker finds and sustains a paid job in the ordinary labour market.
  • The employee is a valued colleague and a full member of the workplace team.
  • The employee has opportunities for career development

The European Quality Standards Frameworks outlines a range of steps providers can take to meet each standard as well as tools for the provider to self-assess their performance on each standard.

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