Employer FAQ’s

Q: How does supported employment work?

A supported employment professional, often called a ‘job coach’, works with a jobseeker to find out about their skills, experience, interests and career plans. They also work with employers to find out about their individual recruitment needs.

The job coach is then able to match the right jobseeker to the right employer and job.


Q: What kind of support is provided?

The job coach works with employers, one-to-one, to establish what type and level of support is needed. The job coach then works with the employer and new employee to put the necessary supports in place in a way that is satisfactory to all parties involved.

Supports are varied but may include support around induction and on-the-job training, social skills training, or assistive technology.


Q: Is there a time limit on this support?

No. The job coach continues to provide support to the employer, the new employee and their colleagues, if necessary.

Supports can be short-term or long term and can include on-the-job training and supervision.


Q: How much does this service cost?

Nothing. The services of your local supported employment agency are free. Employers pay their new employees the going rate for the job.


Q: Are there financial incentives or grants available?

There are a number of grants and incentives available for employers. Your local supported employment agency will be able to give you more information on eligibility, rules, schemes, and how to apply.

More information about grants and incentives here.


Q: What about the employment terms and conditions?

The standard employment terms and conditions apply to an employee receiving support from a supported employment agency.


Q: Will my insurance costs change?

Your standard employer’s liability insurance should cover all of your employees. If you have any queries or concerns, you should contact your insurance provider.


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